FAQs. frequently asked Questions

What are the shipping times for your products?

We take 2-4 days to process your order and then a week maximum to deliver it to you.

Do you ship all over the world?

No, for the moment we deliver throughout Europe.

Where do we ship your product from?

Our offices are located in Graimbouville , France .

Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via email at email address

Some items are missing from my order, what's going on?

Our products can be shipped separately according to your order. If it contains, for example, several items that do not fit in the package, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: lartdechristelle@gmail.com to begin with and we will send you a similar replacement item as soon as possible once we receive it back from you, and at your expense, the defective object on our premises.

Where are you located?

We are located in Graimbouville in France

I still have not received my order. What's taking so long?

We apologize for the delay. You can trace your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: lartdechristelle@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link